uCNTACT CONTACT CENTER SOLUTION

uContact is a beautiful and a true “All in One” Contact Center solution, that allows you to offer the best experience to your clients in every interaction through any channel with just one software platform.
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OSS Networks is the only authorized partner of uContact in the Baltics
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AGENT

Unified Inbox

  • 100% Web Agent
  • Unified multichannel inbox
  • Integrated telephone and notification center
  • Status management (pauses, breaks, etc.)
  • Full-time or on-demand call recording
  • Creation of customized campaigns.

SUPERVISOR

Real time dashboard

  • Real time monitoring.
  • Listen in: spy, coaching, barge in.
  • Dynamic dashboard set up.
  • Control reports.
  • Online, e-mail and SMS alerts.
  • Audio, screen and keyboard recording.
  • Quality management module.

ADMINISTRATOR

Friendly user interface

  • Unified management interface
  • Agents.
  • Telephony suppliers.
  • Campaigns.
  • Reports.
  • Securiry.
  • Audios.
  • Dial plan.

CLASSIC


Telephony

Features
  • ACD
  • Inbound, Outbound, Blended
  • Dialers: Preview,Progressive,Power & Predictive
  • IVR
  • Sophisticated PBX
  • Coaching, Whispering & Barge in
  • Real time monitoring
  • CRM Lite

OMNI

Telephony + Multichannel

Include everything in Classic, plus:
  • Unified Inbox
  • SMS
  • Web Chat: with audio and video call
  • Web Clic to Call
  • Web Call Back
  • Email
  • Multichannel recording
  • Live Assistance

PLAY

Telephony + Gamification

Include everything in Classic, plus:
  • Gamification
  • Customizable games
  • Objectives by agent, group and area
  • Customizable measures and objectives
  • Badges
  • Daily game
  • Rankings
  • Dynamic queries

FULL

Telephony + Multicannel + Gamification

Include every feature in:
  • Classic
  • Omni
  • Play


Give the full power to your agents with the complete suite of uContact.
EUR 40/ mo per user
EUR 50/ mo per user
EUR 50/ mo per user
EUR 60/ mo per user

Office

   +371 66100800

@   info@ossnet.lv

 

Sales department

   +371 66100801

@   info@ossnet.lv

 

Support

   +371 66100802

@   support@ossnet.lv

 

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