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Enreach

Business Phone Systems  

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Virtual IP phone exchange  

Virtual IP phone exchange is suitable for small companies with up to 15 work places. The solution does not require the deployment of equipment in the office, as the Virtual IP PBX is deployed in the cloud, in the LVRTC data centre used by Enreach.  

Functionality of the virtual IP phone exchange

  • IVR (interactive voice response);  
  • Standard phone exchange functions (call forwarding, call interception, call hold, short numbers, etc.);  
  • Voicemail;  
  • Working time control (the activity of the phone system in different modes, based on the company’s working hours and holidays);  
  • Reporting system (web reporting system with enterprise call reporting);  
  • Call queues (call processing in queue mode);  
  • Call records (an option to record all or individual incoming and/or outgoing calls);  
  • Call statistics (report on incoming, outgoing, missed calls, etc.);  
  • Electronic fax (the option to send and/or receive fax messages in e-mail);  
  • Support for the use of phone applications on a computer (softphone applications may be used for making calls).  

Virtual phone exchange service

  • Second level support over the phone;  
  • Remote breakdown diagnosis and prevention;  
  • Remote change of configuration and adding of functions;  
  • On-site visits − to prevent damage;  
  • Software update, addition.  

Service of branches in one network

An option to combine several branches in one network, including branches outside Latvia, with the possibility to manage and organise calls. Calls between company phones are free.  

Applications for making calls using a computer

It is possible to use stationary IP phones or softphone applications to make calls. Enreach recommends using the open source softphone application MicroSIP (www.microsip.org) as well as various paid softphone applications such as Bria (www.counterpath.com) or Zoiper (www.zoiper.com), where in addition to voice calls you will also get functions such as video call, chat, contact synchronisation, etc.