Xcally Contact Center

XCALLY is an innovative Omni Channel solution that integrates Asterisk™ with the Shuttle and Motion technologies, developed in the Xenialab research center. The solution is one of the best Contact Center management platform for multi-channel - voice, chat, email, SMS, fax and custom channels (social, video ...) - through standard APIs. XCALLY is currently used in over 50 countries, thanks to its ease of installation, setup and use.
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Engage your Customers with the XCALLY MOTION unique technology: Open Channel, Real Time,Powerful, Effective and totally integrated with Asterisk™.

Provide the best Customer Journey Experience allowing your Contacts tointeract with you using Voice, Video, Web Chat, E-Mail, SMS, Fax andmany other Channels.

Using the XCALLY Motion Open Channel Technology API, it is very easy tointegrate the Channels you like the best: Social Media (e.g. Facebook orTwitter messaging), external E-Mail or Video Interactions.
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Custom Dashboards

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Omnichannel Modules

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Contact Management

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Realtime Monitoring

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Automations and Triggers

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Outbound Motion Dialer

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IVR System

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WebRTC


XCALLY Motion provides also the integration with manythird party software applications available on the market (like CRM or Ticketing Systems).

You can also optimize the interaction between Agentand Customer by using Triggers and Automations especially designed to ease repetitive tasks.

The set-up of the environment is very easy: the user-friendly XCALLY Motion Web Interface offers on-line tutorials and sample configurations useful tocreate agents, routing, queues, IVR scripts logic and more!

Cally Square, the intuitive IVR Graphic Designer,provides a simple and effective way to configurecall routing or to execute tasks: by combining thepre-defined functions in a graphic flow theAdministrator can easily deploy a verysophisticated call flow logic management systemwithout any programming skill in a few minutes.

The XCALLY Motion asynchronous technology allows the Team Leaders or the Agents toreceive events, notifications and information directly on a Unified Real Time Web UserInterface
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Messenger

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Disaster Recovery High Availability

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GDPR

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Telco Indepentent

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Installation and Licensing

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Open Channel API

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Analytics and Reportings

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Agent Phone-bar

The Customer Care Administrator can define the Agent activity schedule, by indicating thechannels they can use during Customers interaction (telephone, e-mail, chat, etc), according totheir skills and abilities: they will be added to the specific channel queues and the configuration willbe done!

The Agents will use Unified Agent Desktop Phonebar to manage voice interactions with theircontacts. The Phonebar can be used to display their real-time Status (as Ready, Pause, etc.), setby themselves or by their Supervisors.
 
The Supervisor can use the new Real Time Wallboard Dashboard Designer to monitor all the interactions takingplace in their Customer Care. It is avery useful tool to monitor the Customer Care KPI, thus ensuring aneffective and high quality Customerservice management!

The Customers can interact with the Contact Center using different Channels: their so-called Customer Journey will be stored in a data base, producing a very important picture of their habitsand choices, useful to better find a way to keep their contacts with you easier! It is also important toanalyze those data and to understand the whole time spent interacting with a customer or solvingspecific problems (aggregating single contact times of e-mails, chats, calls, and so on), and find away to optimize it!

The JScripty module is very useful for the Supervisor for modeling interview projects: you can steerthe interaction between the Organization and the Customers listing the questions to be done or theanswers to give back.

The XCALLY Engine can be deployed either on dedicated servers, on a virtual machine or even onthe cloud, supporting SIP trunking and all the PSTN lines. A single server installation can managemore than 100 Agents, with a great cost benefit!

Office

   +371 66100800

@   info@ossnet.lv

 

Sales department

   +371 66100801

@   info@ossnet.lv

 

Support

   +371 66100802

@   support@ossnet.lv

 

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