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IP PBX

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IP Phone exchange  

IP PBX is an IP phone exchange that provides companies with an individual telephony solution for servicing incoming calls and making outgoing calls

We offer to deploy an IP telephony solution:
in the cloud (data servers are located in a guarded LVRTC data centre)
locally at the premises of the customer
on the virtual servers of the client


IP PBX solution functionality

  • IVR (interactive voice response)
  • Standard phone exchange functions (call forwarding, call interception, call hold, short numbers, etc.)
  • Voicemail
  • Working time control (the activity of the phone system in different modes, based on the company’s working hours and holidays)
  • Reporting system (web reporting system with enterprise call reporting)
  • Call queues (call processing in queue mode)
  • Call records (the option to record all or individual incoming and/or outgoing calls, retaining them in encrypted form);  
  • Call statistics (report on incoming, outgoing, missed calls, etc.);  
  • Electronic fax (the option to send and/or receive fax messages in e-mail);  
  • Integration with API (the option to connect the telephone exchange with other systems);  
  • Support for the use of phone applications on a computer (softphone applications may be used for making calls).  

Advantages of IP telephony  

  • Data that helps you make important business decisions  

    The company management has access to information about all the company calls.  

  • Easy installation and various configuration changes  

    This solution does not require one to maintain two independent internal data transmission networks - (LAN) and external (WAN). The IP PBX solution allows you to combine hardware, telephones and other communication devices in one network.  

  • Possibility of integration with other systems  

    Extensive integration options such as integration of the solution with MS Outlook, CRM and other business applications.  

  • Aesthetic interior design  

    Each IP phone is equipped with a built-in switch function, so the user only needs one network outlet for connecting the phone and the computer.  

IP PBX solution service

  • IP PBX user support by phone (second level support);  
  • Remote failure diagnosis and prevention;  
  • Remote configuration change;  
  • On-site visits − to prevent damage;  
  • IP PBX software updates;  
  • Monitoring – IP PBX monitoring (server unavailability, disk space filling up, etc.).  

GDPR-compliant conversation recordings

The IP telephone exchange solution provides a wide range of functionality and is the only solution in Latvia that offers the completely secure storage of conversations, as recordings are stored in encrypted form and can only be accessed with special encryption keys.  

IP telephony solution tailored to the business

Enreach Latvia is a manufacturer of the IP PBX phone exchange. We develop, configure, install and service the IP telephone exchange solution, so we can offer an individual approach to each company